Terms of Service

Last updated: 22 February 2026

These Terms of Service (“Terms”) govern your use of the Tech Ferrets website and any services provided by Tech Ferrets, including custom computer builds, repairs, diagnostics, custom water-cooling services, maintenance, and mobile device repairs (“Services”). By accessing or using our website or Services, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, you must not use our website or Services.

Tech Ferrets (“we”, “us”, “our”) is a Southampton-based technology services provider specialising in:

• Custom PC builds
• PC and laptop repairs
• Custom water-cooling systems and maintenance
• Diagnostics and troubleshooting
• Mobile device repairs

Owner: Michael Andrews
Support Email: mike.andrews@techferrets.co.uk

You agree not to use the website for any unlawful purpose or in any way that may cause damage, impair functionality, infringe on the rights of others, or introduce malicious code. We reserve the right to restrict access in cases of misuse.

• You confirm your provided specifications are accurate.
• You authorise us to order, assemble, and configure components.
• Build times may vary depending on supplier availability.

• You authorise us to open, test, diagnose, and repair your device.
• Some underlying issues may only become apparent once diagnostics begin.
• Stress-testing may be required.

• You acknowledge custom water-cooling systems require routine maintenance.
• We are not responsible for future leaks or issues caused by user error, lack of maintenance, or component ageing.
• Turnaround times may vary depending on complexity and parts availability.

• Repairs may void manufacturer warranties.
• Some faults may not be identifiable until repair begins.
• Devices left uncollected for 90 days may be recycled or disposed of.

We will only feature your build or repair on stream or in recorded content with your explicit written consent. Consent can be withdrawn at any time before publication.

• Quotes remain valid for 14 days unless stated otherwise.
• Payment must be made before collection unless a prior agreement is reached.
• Deposits are non-refundable once parts have been ordered.
• Prices may vary due to supplier costs or shipping fees, always confirmed with you first.

Components sourced from external suppliers are subject to the supplier or manufacturer warranty. We assist with warranty claims but cannot guarantee outcomes.

If you provide your own parts, we are not responsible for incompatibility, defects, or pre-existing faults. Labour charges still apply if installation or diagnostics cannot be completed due to part issues.

You are strongly advised to back up your data before submitting your device. To the fullest extent permitted by UK law, we are not liable for data loss or corruption, software issues, indirect or consequential damages, or electrical and mechanical failures not directly caused by our work.

Turnaround times are estimates. Delays may occur due to diagnostic complexity, parts availability, supplier delays, or unforeseen technical issues. We will update you if delays occur.

You may cancel free of charge.

Labour fees will apply for any work already completed.

Once parts have been purchased, you are responsible for their cost unless the supplier allows cancellation or returns.

We welcome customers of all backgrounds. Tech Ferrets is LGBTQIA+ owned and we are proud to be an LGBTQIA+ ally.

You agree not to provide false information, behave abusively, or misuse our services.

We reserve the right to refuse service in cases of harassment or abuse.

We will not support, promote, or assist with anything illegal, discriminatory, inflammatory, hateful, or violent. This includes any such material found during a diagnostic check or repair. If we encounter prohibited content, we reserve the right to stop work immediately.

Prohibited content includes (but is not limited to):

• Material that is illegal or facilitates illegal activity
• Child sexual abuse material (CSAM) or any sexual content involving minors
• Content that promotes or glorifies terrorism or violent extremism
• Hate speech, discrimination, or harassment targeting protected characteristics
• Content that incites or threatens violence against individuals or groups
• Material that attacks people based on race, ethnicity, nationality, religion, sex, sexual orientation, gender identity, disability, or age

If work is stopped under this clause, you remain liable for the diagnostic fee or any time spent up to that point.

If service is terminated under this clause, we are not liable for leaving the device in an unrepaired state.

Any material suspected to be legally prohibited (including CSAM or terrorism-related content) will be reported to the relevant authorities.

All content, branding, logos (including “Tech Ferrets” and “Gari the Ferret”), images, and text on this website are owned by Tech Ferrets and may not be used without permission.

We follow UK GDPR regulations. We only collect and store information necessary to provide services and never sell customer data. See our Privacy Policy for more details.

We may link to external sites. We are not responsible for the content, accuracy, or security of any third-party websites.

We may modify these Terms at any time. Continued use of the website indicates acceptance of updated Terms.

These Terms are governed by the laws of England and Wales. Any disputes will be resolved in the courts of England and Wales.

For support or inquiries: mike.andrews@techferrets.co.uk