Privacy Policy

Last updated: 22 February 2026

Tech Ferrets (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains what data we collect, how we use it, how it is stored, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Tech Ferrets
Owner: Michael Andrews
Southampton, United Kingdom
Contact email: mike.andrews@techferrets.co.uk

We are the data controller for the purposes of UK GDPR.

2. What Personal Data We Collect

We only collect information necessary to provide our services. This may include:

2.1 Information you provide directly

Name
Email address
Phone number (if provided)
Device details (PC, laptop, mobile, components)
Service requests, issue descriptions, or notes
Address (if pickup, delivery, or invoicing requires it)

2.2 Device and technical information

While diagnosing or repairing your device, we may see:

Hardware specifications
System logs
Error reports
Installed software lists (not content)
Serial numbers or part identifiers

2.3 Data stored on devices

We do not access personal files unless required for the repair and only with your permission (for example, data recovery or file transfer).

2.4 Website data

When you visit our website, we may automatically collect IP address, browser type, pages viewed, and basic analytics data. This helps us understand how our site is used.

3. How We Use Your Data

We use your data only for the following purposes:

To communicate with you about quotes, bookings, or repairs
To diagnose, repair, or build your device
To source parts or verify warranties
To provide invoices or receipts
To operate and improve our website
To comply with legal obligations (for example, tax records)

We do not use your data for marketing unless you explicitly opt in.

4. Lawful Basis for Processing

We process personal data under the following lawful bases:

Contract: needed to provide a service or quote
Legitimate interests: improving services and preventing fraud
Legal obligation: tax and record keeping
Consent: optional, for example if you allow your device to be shown in media

Consent can be withdrawn at any time.

5. Data Security

We take data security seriously. Measures include:

Secure access controls on systems used to support services
Devices stored securely while in our care
No copying of user data unless essential and agreed

We never view, copy, or interact with personal files unless required for the service and agreed in advance.

6. Data Sharing

We do not sell or trade your data.

We only share data with third parties when necessary:

Suppliers and manufacturers for warranty claims or part sourcing
Delivery and courier services if shipping is required
Legal authorities only if legally compelled

We do not share your data for advertising cookies or invasive tracking.

7. Illegal or Harmful Material

If we encounter material on a device that appears illegal, harmful, or promotes hate, discrimination, or violence, we may stop work immediately and take steps required by law. This may include reporting suspected illegal material to the relevant authorities.

We do not access personal files unless necessary for the service, but if such material is discovered during diagnostics or repairs, we will act in line with our legal obligations and our Terms of Service.

8. Data Retention

We keep data only for as long as necessary:

Basic customer and invoice records: up to 6 years (legal requirement)
Diagnostic notes and repair history: up to 12 months
Emails: until no longer relevant
Consent agreements (for example, media permission): until withdrawn

Device data (files, logs, diagnostics) is not stored unless needed for the service and deleted as soon as the service is completed.

9. Your Rights Under UK GDPR

You have the following rights:

Right to access: request copies of your data
Right to rectification: fix incorrect information
Right to erasure: request deletion where applicable
Right to restrict processing
Right to data portability
Right to object
Right to withdraw consent at any time

To exercise your rights, contact mike.andrews@techferrets.co.uk.

10. Cookies and Website Tracking

Our website may use basic cookies or analytics tools to improve site performance, understand visitor behaviour, and secure the platform. You can disable cookies in your browser at any time.

We do not use invasive tracking or advertising cookies.

11. Streaming, Photos and Media Consent

We only feature your device, build, or repair on stream, video, or social media if you provide explicit written consent. You may withdraw consent at any time before publication.

No identifying information is shown without permission.

12. Links to Other Sites

Our website may contain links to external sites. We are not responsible for their content, privacy practices, or security.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always appear on our website.

14. Contact

If you have questions, contact mike.andrews@techferrets.co.uk.