Media Policy

Last updated: 22 February 2026

This Media Policy explains how Tech Ferrets (“we”, “us”, “our”) handles photography, video recording, streaming, social media content, customer consent, branding usage, and data protection related to media. This policy supports transparency, protects personal information, and follows UK GDPR and the Data Protection Act 2018.

This policy exists to:

• Protect customer privacy
• Ensure media is used ethically and legally
• Define when and how we capture or publish content
• Set rules for consent, data protection, and brand use
• Explain what customers can expect regarding photos, videos, and livestreams

It applies to all media captured, created, or published by Tech Ferrets.

We may create the following types of media:

• Photographs of devices, PC builds, components, and repairs
• Video recordings of builds, repairs, or demonstrations
• Livestreams on Twitch or other platforms showing work in progress
• Promotional content for our website or social channels
• Behind-the-scenes footage related to builds or projects
• Educational content showcasing repair or build processes

We never record or publish content that contains personal data, identifying details, or sensitive information without consent.

We will only record, photograph, or livestream a customer device or repair if the customer provides explicit written consent, either electronically or on a signed form.

Consent must be freely given, informed, specific, and documented. We will never assume consent.

Customers may withdraw consent at any time before the media is published or streamed. Once published, we can remove media from our platforms, but content already shared by others cannot be fully retrieved.

We do not show:

• Personal data
• User files, desktops, documents, or messages
• Login screens or account information
• Serial numbers or device identifiers
• Customer names unless consented
• Private conversations or correspondence

All media is reviewed before publication to support compliance.

If consent is granted, we may display:

• Showcase photos of a completed PC build
• Water-cooling loops, parts, and aesthetic features
• Interesting repairs or unusual faults with personal data removed
• Clean workstation shots
• Time-lapse or progress clips
• Livestreams featuring general repair or build work

No customer identity will be disclosed unless approved.

With valid consent, media may be published on platforms such as:

• Twitch
• YouTube
• TikTok
• Instagram
• Facebook
• X
• Threads
• Reddit
• The Tech Ferrets website

We follow each platform’s community guidelines.

• No personal files or data are viewed unless required and authorised for repair.
• Screens are covered, blurred, or avoided during filming.
• Devices containing sensitive data are not shown on camera.
• Diagnostic screens or logs are reviewed before publication to remove identifiers.
• Any media containing accidental personal data is deleted promptly.
• If illegal, harmful, or hateful material is discovered during recording or streaming, recording is stopped and any livestream is paused immediately while it is handled appropriately.

We do not allow recording of private customer conversations, publishing customer communications without permission, or sharing identifying customer information alongside media.

All customer communications remain confidential.

Anyone working with or representing Tech Ferrets must follow these rules:

• No recording or posting without the owner’s permission
• No sharing customer details or device contents
• No off-the-clock posting of builds or repairs
• All media reviewed before publication
• Personal data removed, censored, or avoided

Breaches may result in termination of the working relationship.

Customers may share photos and videos of their builds, tag Tech Ferrets, and credit Tech Ferrets voluntarily.

Customers must not:

• Modify or misuse the Tech Ferrets logo
• Present themselves as official partners unless agreed in writing
• Use Tech Ferrets branding for commercial purposes without permission

As a private individual, the owner maintains personal privacy. Customers and viewers may not post personal images or information of the owner without consent, reuse media featuring Tech Ferrets staff outside permitted contexts, or misrepresent identity, pronouns, or brand affiliation.

If you want media removed, contact mike.andrews@techferrets.co.uk and include a brief description or link to the content.

Media will be removed within a reasonable timeframe. If content has been mirrored by third parties, removal cannot be guaranteed outside official Tech Ferrets platforms.

We may update this policy as needed. The latest version will always appear on our website.

For questions or consent requests: mike.andrews@techferrets.co.uk