Last updated: 27/11/2025

Tech Ferrets (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains what data we collect, how we use it, how it is stored, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Tech Ferrets
Owner: Michael Andrews
Southampton, United Kingdom
Contact email: techferrets@protonmail.com

We are the “data controller” for the purposes of UK GDPR.

2. What Personal Data We Collect

We only collect information necessary to provide our services. This may include:

2.1 Information you provide directly

Name
Email address
Phone number (if provided)
Device details (PC, laptop, mobile, components)
Service requests, issue descriptions or notes
Address (if pickup, delivery, or invoicing requires it)

2.2 Device & technical information

While diagnosing or repairing your device, we may see:

Hardware specifications
System logs
Error reports
Installed software lists (not content)
Serial numbers or part identifiers

2.3 Data stored on devices

We do not access personal files unless required for the repair and only with your permission (e.g., data recovery, file transfer).

2.4 Website data

When you visit our website, we may automatically collect:

IP address
Browser type
Pages viewed
Basic analytics data

This helps us understand how our site is used.

3. How We Use Your Data

We use your data only for the following purposes:

To communicate with you about quotes, bookings or repairs
To diagnose, repair or build your device
To source parts or verify warranties
To provide invoices or receipts
To operate and improve our website
To comply with legal obligations (e.g., tax records)

We do not use your data for marketing unless you explicitly opt in.

4. Lawful Basis for Processing

We process personal data under the following lawful bases:

Contract – needed to provide a service or quote
Legitimate interests – improving services, preventing fraud
Legal obligation – tax, record keeping
Consent – optional, e.g., if you allow your build to be shown on stream

Consent can be withdrawn at any time.

5. Data Security

We take data security seriously. Measures include:

Secure, encrypted email (ProtonMail)
Password-protected systems
Local offline storage only (no cloud unless required)
No copying of user data unless essential and agreed
Devices are stored securely while in our care

We never view, copy, or interact with personal files unless required for the service and agreed in advance.

6. Data Sharing

We do not sell or trade your data.

We only share data with third parties when necessary:

Suppliers/manufacturers – for warranty claims or part sourcing
Delivery/courier services – if shipping is required
Legal authorities – only if legally compelled

We do not share your data for advertising or analytics outside our own website.

7. Data Retention

We keep data only for as long as necessary:

Basic customer and invoice records: up to 6 years (legal requirement)
Diagnostic notes and repair history: up to 12 months
Emails: until no longer relevant
Consent agreements (e.g., streaming permission): until withdrawn

Device data (files, logs, diagnostics) is not stored unless needed for the service and deleted as soon as completed.

8. Your Rights Under UK GDPR

You have the following rights:

Right to access – request copies of your data
Right to rectification – fix incorrect information
Right to erasure – request deletion (where applicable)
Right to restrict processing
Right to data portability
Right to object
Right to withdraw consent at any time

To exercise your rights, contact: techferrets@protonmail.com

9. Cookies and Website Tracking

Our website may use basic cookies or analytics tools to:

improve site performance
understand visitor behaviour
secure the platform

You can disable cookies in your browser at any time.

We do not use invasive tracking or advertising cookies.

10. Streaming, Photos & Media Consent

We only feature your device, build or repair on stream, video or social media if you provide explicit written consent.
You may withdraw consent at any time before publication.

No images, serial numbers or identifying information are ever shown without permission.

11. Links to Other Sites

Our website may contain links to external sites.
We are not responsible for their content, privacy practices or security.

12. Changes to This Policy

We may update this Privacy Policy from time to time.
The latest version will always appear on our website.

13. Contact

If you have questions or want to exercise your rights, contact:
📧 techferrets@protonmail.com

Tech Ferrets – Privacy Policy