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Precision PC and Tech Services for Gamers, Creators & Local Businesses in Hampshire.

Tech Ferrets – Terms of Service

Last updated: 27/11/2025

These Terms of Service (“Terms”) govern your use of the Tech Ferrets website (www.techferrets.co.uk) and any services provided by Tech Ferrets, including custom computer builds, repairs, diagnostics, custom water-cooling services, maintenance, and mobile device repairs (“Services”).
By accessing or using our website or Services, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, you must not use our website or Services.

1. About Us

Tech Ferrets (“we”, “us”, “our”) is a Southampton-based technology services provider specialising in:

  • custom PC builds

  • PC and laptop repairs

  • custom water-cooling systems and maintenance

  • diagnostics and troubleshooting

  • mobile device repairs

Owner: Michael Andrews
Support Email: techferrets@protonmail.com

2. Use of Our Website

You agree not to use the website for any unlawful purpose or in any way that may:

  • cause damage

  • impair functionality

  • infringe on the rights of others

  • introduce malicious code

We reserve the right to restrict access in cases of misuse.

3. Services Provided

3.1 Custom PC Builds

By commissioning a custom PC build, you:

  • confirm your provided specifications are accurate;

  • authorise us to order, assemble, and configure components;

  • understand that build times may vary depending on supplier availability.

3.2 Computer Repairs & Diagnostics

By submitting a device for repair or diagnosis, you:

  • authorise us to open, test, diagnose, and repair your device;

  • understand that some underlying or hidden issues may only become apparent once diagnostics begin;

  • acknowledge that stress-testing may be required.

3.3 Custom Water-Cooling Services

For custom loop builds, upgrades, leak fixes, maintenance, or modifications:

  • you acknowledge that custom water-cooling systems require routine maintenance;

  • we are not responsible for future leaks, issues caused by user error, lack of maintenance, or component ageing;

  • turnaround times may vary depending on the complexity and availability of parts.

3.4 Mobile Device Repairs

By submitting a mobile device for repair, you acknowledge:

  • repairs may void manufacturer warranties;

  • some faults may not be identifiable until repair begins;

  • devices left uncollected for 90 days may be recycled or disposed of.

3.5 Showcasing Builds/Repairs on Streams or Videos

We will only feature your build or repair on stream or in recorded content with your explicit written consent.
Consent can be withdrawn at any time before publication.

4. Quotes, Payments & Pricing

  • Quotes remain valid for 14 days unless stated otherwise.

  • Payment must be made before collection unless a prior agreement is reached.

  • Deposits are non-refundable once parts have been ordered.

  • Prices may vary due to supplier costs or shipping fees (always confirmed with you first).

5. Parts, Warranties & Liability

5.1 Third-Party Components

Components sourced from external suppliers (e.g., Novatech, Target Components, Bykski, Alphacool, etc.) are subject to the supplier’s/manufacturer’s warranty.
We assist with warranty claims but cannot guarantee outcomes.

5.2 Customer-Supplied Components

If you provide your own parts:

  • we are not responsible for incompatibility, defects, or pre-existing faults;

  • labour charges still apply if installation or diagnostics cannot be completed due to part issues.

5.3 Data Loss & Liability

You are strongly advised to back up your data before submitting your device.
To the fullest extent permitted by UK law, we are not liable for:

  • data loss or corruption

  • software issues

  • indirect or consequential damages

  • electrical or mechanical failures not directly caused by our work

6. Turnaround Times

Turnaround times are estimates. Delays may occur due to:

  • diagnostic complexity

  • part availability

  • supplier delays

  • unforeseen technical issues

We will update you if delays occur.

7. Cancellations

7.1 Before Work Begins

You may cancel free of charge.

7.2 After Work Has Started

Labour fees will apply for any work already completed.

7.3 If Parts Have Been Ordered

Once parts have been purchased, you are responsible for their cost unless the supplier allows cancellation or returns.

8. Customer Conduct

You agree not to:

  • provide false or misleading information

  • behave abusively or threaten staff

  • misuse our website, services, or communication channels

We reserve the right to refuse service in cases of harassment or abuse.

9. Intellectual Property

All content, branding, logos (including “Tech Ferrets” and “Gari the Ferret”), images, and text on this website are owned by Tech Ferrets and may not be used without permission.

10. Privacy & GDPR

We follow UK GDPR regulations.
We only collect and store information necessary to provide services and never sell customer data.
See our Privacy Policy for more details.

11. Third-Party Links

We may link to external sites.
We are not responsible for the content, accuracy, or security of any third-party websites.

12. Updates to These Terms

We may modify these Terms at any time.
Continued use of the website indicates acceptance of updated Terms.

13. Governing Law

These Terms are governed by the laws of England and Wales.
Any disputes will be resolved in the courts of England and Wales.

14. Contact Information

For support or inquiries:
📧 techferrets@protonmail.com