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Precision PC and Tech Services for Gamers, Creators & Local Businesses in Hampshire.

Tech Ferrets – Media Policy

Last updated: 27/11/2025

This Media Policy explains how Tech Ferrets (“we”, “us”, “our”) handles photography, video recording, streaming, social media content, customer consent, branding usage, and data protection related to media. This policy ensures transparency, protects personal information, and complies with UK GDPR and the Data Protection Act 2018.

1. Purpose of This Policy

This policy exists to:

  • Protect customer privacy

  • Ensure media is used ethically and legally

  • Define when and how we capture or publish content

  • Set rules for consent, data protection, and brand use

  • Explain what customers can expect regarding photos, videos, and livestreams

It applies to all media captured, created, or published by Tech Ferrets.

2. Media We May Create

We may create the following types of media:

  • Photographs of devices, PC builds, components, and repairs

  • Video recordings of builds, repairs, or demonstrations

  • Livestreams on Twitch or other platforms showing work in progress

  • Promotional content for our website or social channels

  • Behind-the-scenes footage related to builds or projects

  • Educational content showcasing repair or build processes

We never record or publish content that contains personal data, identifying details, or sensitive information without consent.

3. Customer Consent Requirements

3.1 Explicit Written Consent

We will only record, photograph, or livestream a customer’s device or repair if the customer provides explicit written consent, either electronically or on a signed form.

Consent must be:

  • Freely given

  • Informed

  • Specific

  • Documented

We will never assume consent.

3.2 Withdrawing Consent

Customers may withdraw consent at any time before the media is published or streamed.
Once published, we can remove media from our platforms, but content already shared by others cannot be fully retrieved.

3.3 What We Never Show

We do not show:

  • Personal data

  • User files, desktops, documents, or messages

  • Login screens or account information

  • Serial numbers or device identifiers

  • Customer names (unless consented)

  • Private conversations or correspondence

All media is reviewed before publication to ensure compliance.

4. Types of Media We May Use With Consent

If consent is granted, we may display:

  • Showcase photos of a completed PC build

  • Water-cooling loops, parts, aesthetic features

  • Interesting repairs or unusual faults (with personal data removed)

  • Clean workstation shots

  • Time-lapse or progress clips

  • Livestreams featuring general repair or build work

No customer identity will be disclosed unless approved.

5. Use of Media on Third-Party Platforms

With valid consent, media may be published on:

  • Twitch

  • YouTube

  • TikTok

  • Instagram

  • Facebook

  • X (Twitter)

  • Threads

  • Reddit

  • The Tech Ferrets website

We follow each platform’s community guidelines.

6. Confidentiality & Data Protection

We follow strict privacy rules when handling media:

  • No personal files or data are viewed unless required and authorised for repair.

  • Screens are always covered, blurred, or avoided during filming.

  • Devices containing sensitive data are not shown on camera.

  • Diagnostic screens or logs are reviewed before publication to remove identifiers.

  • Any media containing accidental personal data is deleted immediately.

7. Communication Security

We do not allow:

  • Recording of private customer conversations

  • Publishing email content, messages, or inquiries without permission

  • Sharing any identifying customer information alongside media

All customer communications remain confidential.

8. Staff & Contractor Media Responsibilities

Anyone working with or representing Tech Ferrets must follow these rules:

  • No recording or posting without the owner’s permission

  • No sharing customer details or device contents

  • No off-the-clock posting of builds or repairs

  • All media must be reviewed before publication

  • All personal data must be removed, censored, or avoided in content

Breaches may result in termination of the working relationship.

9. Customer Use of Tech Ferrets Branding

Customers may:

  • Share photos/videos of their builds

  • Tag Tech Ferrets on social platforms

  • Credit Tech Ferrets voluntarily (not required)

Customers must not:

  • Modify or misuse the Tech Ferrets logo

  • Present themselves as official partners unless agreed in writing

  • Use Tech Ferrets branding for commercial purposes without permission

10. Owner Privacy

As a private individual, the owner (Michael Andrews, they/them) maintains personal privacy.
Customers and viewers may not:

  • Post personal images or information of the owner without consent

  • Reuse media featuring Tech Ferrets staff outside permitted contexts

  • Misrepresent the owner’s identity, pronouns, or brand affiliation

11. Removal Requests

If a customer wants media removed:

  • Contact techferrets@protonmail.com

  • Provide a brief description or link to the content

  • Media will be removed within a reasonable timeframe

  • If the content has been mirrored by third parties, removal cannot be guaranteed outside official Tech Ferrets platforms

12. Changes to This Policy

We may update this policy as needed.
The latest version will always appear on our website.

13. Contact

For questions, consent requests, or media removal:

📧 techferrets@protonmail.com